Frequently Asked Questions

Will Little Dinosaur work on all walls?

No, it depends on the texture. We recommend smooth surfaces. If your wall is rough, bumpy or newly painted, the products may not adhere properly. Little Dinosaur is not responsible if items applied to a bumpy texture do not stick. Wipe your walls down with a dry cloth to remove any dust or those cobwebs hanging out in the corner.

I recently painted my walls, how long should I wait before applying my products?

If you recently painted your walls, stop now. Do not apply the products to your walls for at least 2 weeks, or even 3 if it�s cold and damp (or humid) outside. If you apply the decals before the paint is fully cured, the items will either have trouble adhering to the wall or the adhesive will dry to the paint and when you remove the decals, paint may come off with the decals.

Will Little Dinosaur products adhere to textured surfaces?

We recommend smooth surfaces. Even lightly textured surfaces such as orange peel texture can prevent the tabs from adhering. Little Dinosaur is not responsible if wall decor applied to a bumpy texture does not stick.

Removing the products

If you ever want to remove Little Dinosaur products, use a flat bladed knife or metal spatula along the back of the product. If there is tape left on your wall, rub it a little with your thumb and it will peel off quite easily. Eucalyptus oil or heat from a hairdryer to soften the tape before removal. If you are too aggressive or pull to sharply, there is a risk that you could snap the product or damage the paint so be careful!

Will they leave a residue when removed? Or take off the paint?

No, our products should not leave any goo on your wall when removed. Since we cannot guarantee the condition of all wall surfaces, we cannot say across the board that some paint flecking will not occur. You may notice paint flecks on the back of the sticky tabs when removed and some minor paint touch up may be required.

Repairs

If you do break or snap our products, they can be easily repaired using water based craft glue and touched up using any acrylic paint. Do not use superglue or enamel paint as this will melt the foam inner.

Cleaning

For best results, we suggest that you clean the products with a hairdryer on a cool setting to blow away any dust or a damp sponge can be effective also.

EXCHANGE

Our return policy is simple. If you aren't happy, we aren't happy. If you or your little ones are not completely satisfied with your purchase it may be returned within 14 days and we will gladly issue a credit or exchange.

* Freight charges will apply to exchanges.

* The only non-refundable items at 'little dinosaur' are custom/personalized items (made to order).

CANCELLATIONS

We will do our best to try and cancel an order if we hear back from you immediately. Unfortunately, once an order is submitted and paid for it is placed into process immediately. Under normal circumstances, this is a good thing for you, getting your order dispatched quickly! Customised orders cannot be cancelled once submitted.

We will offer an exchange for items that are not completely satisfactory. Exchanges are accepted within 14 days of the date of receipt. Goods must be returned in perfect condition in the original shipping box. Please contact customer service at hello@littledinosaur.com.au for return authorization. Sorry, we do not offer shipping and handling credit on returned merchandise.

IS MY PERSONAL INFORMATION SECURE?

We use the industry's highest level of encryption and authentication tools to protect the security of your credit card information. Specifically, every part in our web ordering process that requests credit card information uses encryption, which is designed to render information unreadable should anyone try to intercept it.

WHAT KIND OF PINS CAN I USE WITH LITTLE DINOSAUR PIN BOARDS?

Any kind! Dressmaker�s pins, drawing pins, or gripper pins. The high density foam is very forgiving and our boards are quite hard wearing. Naturally, the kind of pattern you order may affect the longevity of your pin board and pins with narrower shafts will be less abrasive on the fabric fascia which will help the board last longer too.